Refund Policy USA

1. Introduction

This Refund Policy (“Policy”) outlines the terms and conditions under which Oasis Land Development Ltd (“Oasis Land Development,” “we,” “us,” or “our”) processes refunds for reservation fees paid through our Website, us.oasis-land.com.

By making a reservation payment, you acknowledge and agree to the terms outlined in this Policy.

2. Reservation Fee Refund Guarantee

The reservation fee is for a non-binding 10-day holding period and is subject to the following terms:

  • Reservation fees are fully refundable upon receipt of your written cancellation request, provided the formal Purchase Agreement has not been signed or exchanged.
  • The Refund Vests When: The customer submits a written request to cancel the reservation before the final Purchase Agreement is executed.
  • Refunds are only applicable to the reservation fee and do not apply to any other future payments (such as the main deposit) once the Agreement of Purchase & Sale has exchanged in the Cayman Islands refunds are not possible.

3. Refund Processing Time & Payment Method

  • Once your cancellation is confirmed, we will process your refund within seven (7) working days.
  • All refunds will be processed via Stripe to the original payment method used for the reservation. Oasis Land Development Ltd does not issue refunds through alternative payment methods (e.g., bank transfers, cheques, or cash), unless the original card/payment method is no longer valid.
  • The actual time for the funds to reflect in your account may vary depending on your bank or card provider.

4. How to Request a Cancellation & Refund

To request a cancellation and refund, you must:

  1. Submit a written request via email to compliance@oasis-land.com stating your full name, reservation details, and payment confirmation.
  2. Await written confirmation from Oasis Land Development Ltd acknowledging the cancellation and approval of your refund.
  3. Once confirmed, your refund will be processed within seven (7) working days via Stripe.

5. Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

  • 📍 Registered Address: 147 North Church Street, George Town, Grand Cayman.
  • 📩 Email: compliance@oasis-land.com